Sometimes a borrower may fall behind on payments or stop paying back a loan altogether. Lenders may then have to take steps to enforce the agreement. Generally, the first step to enforcing a Promissory Note is to send the borrower a Demand Letter that restates payment terms and threatens legal action if the terms are not met by a certain deadline.
If the borrower does not comply with the demand, the lender will likely seize any collateral used to secure the loan and seek court enforcement of debt repayment. Some lenders may sell the debt to a collection agency in order to cut their losses and recoup some money. In either case, it’s important to research the laws that govern debt collection in your jurisdiction to ensure you go about the process properly.
For instance, the court process for debt recovery varies depending on provincial laws. Also, any debt collection that occurs outside of court must be fair, flexible, and realistic. In some cases, a lender may still be liable for the unethical actions of a collection agency (e.g., putting an unfair amount of pressure on a borrower to pay).
Lenders can refer to New Zealand's Consumer Protection agency for guidelines on legal debt collection methods. Speak to a lawyer if you’re unsure how to handle an overdue debt.